Summary
Below is guide to submit a maintenance request via the Stratafy App.
For information on how to download the Stratafy App and gain access please check out this article.
1. Scroll to Maintenance Request within the Stratafy App Menu.
2. Once inside the Maintenance section you will see the below:
- My Logs - Maintenance which you have requested
- Public Logs - Maintenance requested by other Scheme users which have not been completed
- Archived - Historical maintenance requests which have been completed and finalised
To add a new Maintenance Request click on the 
button
3. Clicking on the button will open a new log. Here you will need to enter all relevant details of the maintenance request including:
- Title - Short desctription of the maintenance request
- Details - Further details in relation to the maintenance request and what you would like to have attended to
- Category - Select the most appropriate category for the type of maintenance required
- Priority - Select an appropriate priorty level depending on the urgency of the request
- Privacy - Select the appropriate privacy setting. Please note Private logs will not show in the Public Logs section
- Select Private if the request is in relation to an internal unit issue (such as a new development with an internal defect)
- Select Common Area's if the request is in relation to the communal areas (such as lifts, corridor lighting, gates, stairs etc)
4. To further assist with your maintenance requested click the 
button to add a photos of the maitenance item.
5. Once all information is inputted and photos added - click the Submit button and the request will appear in your My Logs list. To view details of any maintenance requests in My Logs, Public Logs or Archived click on the individual log to get more details.
6. Once inside an individual maintenance request you are able to follow the progress of the maitnenance request. To send a comment directly to the Strata Manager, Building Manager or Contractor use the comment field at the bottom of the screen and click 
to submit. Please Note: Comments will by default be sent to your Strata Manager unlesss this has been setup with an alternative function by your Strata Scheme
Please follow more of our guides to get the full use out of your Stratafy App.