Summary As a contractor you are able to lodge your invoices via the attached online form to ensure prompt processing. Please allow 5-7 business days for completion of processing.   ...

Summary Should you require any of the below listed documents please complete the below form for processing and our team will arrange for your requested for information to be updated within 2 business days from submission.  Please note as per section 107 of the Strata Titles Act 1985 the below fees are applicable to a person with property interest. A...

Summary: Completion of this form will request for a payment plan from your Strata Company. This request will be considered with your Council of Owners and once approved owners will be advised that a payment plan is accepted. Lodgement of this form does not constitue approval of a payment plan.  ...

Summary If you have paid for any costs on behalf of your Strata Company you are able to request reimbursement of the costs via use of this form. Please ensure you have sought approval for any Strata related expenses from the Strata Manager or Council of Owners prior to spending personal funds to ensure reimbursement is approved.  ...

Summary Please complete the below form to lodge an Incident Report for an incident which has occured with your Strata Scheme. All Incident Reports will be on-sent to the Council of Owners for further action/instruction.    ...

Summary If you have incorrectly overpaid a levy or have a credit on your lot ledger please complete the attached form to request a rfund of the overpaid amount and our Accounts team will process this request within 7 business days.   ...

Summary Should you require a new copy of a previously raised levy please compelte the below form for processing and our team will arrange for the requested levy to be issued within 2 business days from submission.  Please note - we will only issue a copy of the levy if you are listed as the Lot Owner or Managing agent. Please complete the Lot Commun...

Summary Should you require a copy of your owner statement please complete the below form for processing and our team will arrange for the requested statement to be issued within 2 business days from submission.   Please note - we will only issue a copy of the statement if you are listed as the Lot Owner or Managing agent. Please complete the Lot Com...

Summary Please fill out the below pet application form which will be sent through to your Strata Companies Council of Owners for approval.  Please note pet applications are required to come from the owner/property manager to ensure tenants have first received approval from their proprietor.     ...

Summary Below is guide to accessing the Stratafy app menu.  For information on how to download the Stratafy App and gain access please check out this article .  1. To access the navigation menu from any page simply press the 3 line icon in the top left corner of the screen or swiping left to right from the edge of your screen.       2. This will giv...

Summary Below is guide to accessing scheme documentation for lot owners and residents.   For information on how to download the Stratafy App and gain access please check out this article .  1. Scroll to Documents within the Stratafy App Menu. 2. Once inside the Document Center you will see a listing in date order of all documents uploaded for your S...

Summary Below is guide to submit a maintenance request via the Stratafy App.  For information on how to download the Stratafy App and gain access please check out this article .  1. Scroll to Maintenance Request within the Stratafy App Menu. Click to Zoom 2. Once inside the Maintenance section you will see the below: My Logs - Maintenance which you ...

Summary Please complete the below form in order to lodge an Insurance Claim for an insurable event. To ensure that your claim can be processed successful and promptly, we ask that this form be completed in full and that all requested supporting documentation, including quotes/invoices for repairs, reports, and any photos of damage be submitted.    ...

Summary To access the online owners portal you will need to register for an account via the app , please follow the Stratafy- App Sign in Guide.  If you do not wish to complete a signup via the app which is instant access please complete this form and your request will be processed in 5 business days.       ...

Summary Should you require to update the methods of communication for your lot please complete the below form for processing and our team will arrange for your requested information to be updated within 2 business days from submission.     ...

Summary Below is guide to accessing scheme documentation for lot owners and residents.   For information on how to download the Stratafy App and gain access please check out this article. Log in to your user portal via https://portal.stratafyconnect.com/    Once logged in you will be directed to your home page. Click Documents    From here you will ...

Summary This guide will assist users with how to reset your password once verified.  For information on how to download the Stratafy App and gain access please check out this article .  1.  Once you have the Stratay App downloaded - click on the bottom left Forgot Password? link 2.  Enter your email address which has been verified fo access anc clic...

Summary Below is a guide to the Financials & Levies section of the app which will allow you to view your current levy balance. You will also be able to view past levies, owner statements and make payments via DEFT using this screen.   For information on how to download the Stratafy App and gain access please check out this article .  1. Scroll t...

Below is guide to accessing the Stratafy app for lot owners and residents. Stratafy allows access to a range of scheme specific strata documentation and information. 1. Please download the Stratafy App via the Google Play or Apple Store . 2. Once you have installed the App click on the Signup Button.     3. Select Residential & Commercial Strata...

  Summary Below is a guide to the Financials & Levies section of the portal which will allow you to view your current levy balance. You will also be able to view past levies, owner statements and make payments via DEFT using this screen.   For information on how to register for the owners portal and gain access please check out this article .   ...

Summary Below is a guide on accessing live financials via the Stratafy Owners Portal.  Stay informed of your strata property's finances with real-time updates at your fingertips. This information is available for the Council of Owners of your scheme.  If you don't have access please reach out to your strata manager.    Log in to your user portal via...